ESTARTA POLAND sp. z o.o. praca

Asset Manager

• Szczegóły

  Your responsibilities

  • Define customer's business structure and associated Cisco assets (hardware and software) that will be managed under the service scope.
  • Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits.
  • Combine Customer, Network and Cisco's view into an Install Base baseline designating the device quantity, type, location, service coverage and additional asset attributes.
  • Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
  • Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
  • Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.

  Our requirements

  • Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer's needs.
  • A proficient communicator that is assertive and inspires trust in others
  • Proactive, self-sufficient, and highly organised with outstanding time managements skills
  • Can-do-attitude and eagerness to provide the best customer service in class
  • Excellent Excel knowledge
  • Bachelor's degree/Graduate preferred
  • At least 5 years of overall customer engagement/service experience
  • Fluent English/German speaker (French and Turkish are also a plus).
  • Able to travel abroad quarterly as required
  • Knowledge of the industry, Cisco products and services is a plus

  We offer

  • Contract of employment (including PTO, private healthcare, trainings & benefits)

  • Competitive salary (depending on the experience)

  • Possibility of remote work after the training period