TaskRabbit sp. z o.o. praca

Customer Support Representative

• Szczegóły

  Zakres obowiązków

  Responsibilities

  • Learn & be able to assist customers in the TaskRabbit experience across our dual-side marketplace.
  • Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
  • Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time.
  • Be organised, accountable and responsible - using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
  • Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
  • Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.

  
  

  Wymagania

  Skills/experience

  • We're looking for candidates with great people skills!
  • Minimum 1 year of customer service experience, contact center experience preferred.
  • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
  • Tech-curious, excellent typing skills and adaptable in navigating online tools and systems.
  • We’re growing! Adaptability and a love for change and improvement in a fast-paced environment.
  • Excellent written & verbal communication skills: have a strong command of grammar and spelling.
  • Strong critical thinker and adept at problem-solving.
  • Interpersonal skills: Remains open to others' ideas and exhibits willingness to try new things.
  • Display calm conviction, confidence, and empathy when handling customer escalations
  • Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills
  • Available full-time (40 hours / week).
  • Fluency in English and French or Italian, or Spanish or German or Portuguese
  • Eligible to work in Poland, we will not support relocation for this position.

  Oferujemy

  • IKEA Discount Card
  • Team Events both virtual and in person
  • Wellness Stipend and Support, including headspace and Ginger
  • Productivity Stipend - To support your success in a remote environment
  • Education Stipend and learning library
  • Family Planning Stipend
  • Multisport card - to access various health and fitness venues
  • Travel for work
  • Health insurance, pension contribution, 25 days holiday, 20 days sick pay and generous parental leave