Veeva Clinical Operations Manager

· Resource Planning: Working closely with Hub/POD leads to ensure that all value teams are appropriately staffed with the Veeva Clinical/safety resources. Ensure strong resource pipeline with appropriate training initiatives.

· Skills/Career Development: Ensure strong skills/career pathing and development for associates in the chapter.

· Platform Development & Configuration: Design, develop, and configure business platforms - including potential system ownership for Veeva Clinical /Safety systems - to meet organizational needs through program management, configuration, and software integration.

· System Integration: Ensure seamless integration across business platforms (e.g., Clinical and Disclosure systems, Safety notifications) to improve data flow and streamline processes.

· Performance Optimization: Monitor platform performance, identify bottlenecks, and implement enhancements to improve efficiency and user experience.

· User Support & Training: Manage end user support for the Clinical and Safety suite of systems. Work with Training team to ensure training/ quick reference guides/ release notes are kept up to date.

· Initiative Execution: Contribute specialized expertise to initiatives, enabling continuous value realization through ongoing integration and deployment activities.

· Cross-Functional Collaboration: Work closely with team members and partners across digital and business units to achieve shared objectives.

· Continuous Learning: Stay current with emerging technologies and industry trends to advance expertise and support evolving business needs.

· Innovation: Propose and drive innovative ideas to enhance digital capabilities and project outcomes.

· Progress Reporting: Provide regular updates on Chapter Team activities, progress, and outcomes to the Principal chapter Lead and relevant stakeholders.

· Problem-Solving: Apply analytical thinking and problem-solving skills to address project challenges and deliver effective solutions.

· Quality Assurance: Maintain high standards of quality, accuracy, and consistency in all deliverables.

· Bachelor's degree in relevant field, e.g., Computer Science, Data Science

· Minimum of 12 years demonstrated relevant experience with minimum 5 years of team leadership

· Significant experience in developing and configuring in the Clinical Operations space using Veeva Vault Clinical platform

· Business Process Understanding: Knowledge of Clinical/Safety operations business processes and how Vault supports these processes

· Demonstrated experience working with business to define Epics/user stories/features, as well as conducting impact analysisAble to :

· Support technical upgrade on quarterly basis by conducting technical impact assessment, addressing any technical issues, support the environment management, support testing, and document changes per the SLC process

· Present technical solutions based on the business requirement of the Clinical Veeva system.

· Support system deliverables and provide technical feedback during internal and external Veeva Clinical system audit

· Work closely with the internal privacy and security team to assess Personal Information requests and act according per the privacy laws

· Maintain and report any issues and communicate effectively to all stakeholders during project/enhancement phase, service disruptions, and during the technical upgrade

· Lead without authority and be escalation point for any customer issues

• Competitive salary + 15% annual bonus
• Comprehensive benefits package
• Opportunities to work within a global organisation in the pharma industry.
• Permanent contract with opportunities for professional growth.

If you are an experienced professional in the pharma sector and ready to take on the role of Veeva Clinical Operations Manager in Warszawa, we encourage you to apply today!