Field Service Dispatcher with Dutch

Expect more. Connect more. Be more at Diebold Nixdorf.Join a global leader transforming how people bank and shop. As a partner to top financial institutions and retailers, we connect millions of consumers to commerce every day.Location: Warsaw (hybrid mode with 3 days working at the office)As Field Service Dispatcher, you’ll be the go-to link between customers, field teams, and internal operations. You’ll coordinate appointments, monitor schedules, and keep everything running smoothly. From managing job pools and optimizing routes to dispatching technicians and ensuring SLAs, you’ll make sure every commitment is met efficiently. Your role is all about smart scheduling, quick problem-solving, and delivering exceptional customer experience.

Field Service Dispatcher with Dutch

17203

Obowiązki

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

Wymagania

• Education or equivalent practical experience
• 2–4 years of experience in Field Service Dispatch or a similar role. Candidates with a background in customer service or administrative support are also encouraged to apply. Dispatching experience is preferred but not mandatory.
• Strong communication skills in Dutch language, plus solid English.

Oferujemy

• Be the key link between customers and field teams
• Work in a dynamic, global environment
• Grow your career with hands-on training and support.

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