IT Assistant in Return Division / Return Knowledge Office

For our Client we are looking for:

• To provide first level service desk support for the Integrated Return Management Application (IRMA) Service Desk by handling the users’ requests on IT-related incidents/ problems/ well-known errors.
• To act as the administrator for the SharePoint environment, managing permissions, site structure, and troubleshooting platform-specific bugs.
• To conduct manual testing of SharePoint web application by executing test cases and analyse results from end-user perspective.
• To manage user accounts in SharePoint web application
• To support the delivery of training sessions to users.
• To support with creation of user guidelines and support materials.
• To support with the content management within IRMA
• To support with the creation of information products in remits of Return Digitalisation (e.g. newsletters)
• Other tasks as assigned by supervisor

• Fluency in English min B2
• Strong proficiency in using Microsoft SharePoint (architecture, lists, and libraries).
• Work experience in customer service
• Ability to translate technical concepts into plain English for non-technical stakeholders.

• Hgh level of responsibility and ability to work independently;
• High level of service orientation;
• Ability to work under pressure and experience in organizing work and prioritizing accordingly;
• Ability to communicate efficiently at all levels internally and externally and in appropriate manner;
• Strong sense of accuracy and attention to detail;
• High level of discretion and ability to handle confidential matters;
• Proven organizational skills;
• Ability to adapt to a dynamic working environment;
• Ability to learn new skills and software;
• Ability to work in a team.

• Contract of employment through the Employment Agency;
• Daily remuneration: 96,47€ net;
• Medical care, sports card;
• Opportunity for development and promotion;
• Convenient location of the office - the centre of Warsaw;
• Work with professionals.

Application deadline: until 13.03.2026

Please be advised that only resumes in English will be considered.

We kindly inform that only selected candidates will be contacted.
If you are interested, please send your application using the application button

IT Assistant in Return Division / Return Knowledge Office

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