Michael Page International (Poland) Sp. z o.o.

IT Service Delivery Manager

Michael Page International (Poland) Sp. z o.o. 
wygasa za 29 dni (do )
  • Warszawa, mazowieckie

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Zakres obowiązków

Service Management Framework:
  • Establish and implement comprehensive IT service management processes and procedures globally.
  • Lead the definition, negotiation, and implementation of Service Level Agreements (SLAs) in collaboration with internal stakeholders and external service providers.
  • Continuously refine the framework to support business requirements and scalability across international operations.


Service Delivery Management:
  • Oversee global IT service delivery ensuring compliance with newly established standards.
  • Monitor and report on global service performance against agreed SLAs.
  • Drive continuous improvement initiatives based on solid performance analytics.


Incident and Problem Management:
  • Manage the relationship and performance of the outsourced helpdesk, ensuring effective resolution of the majority of incidents and service requests.
  • Oversee the internal team's handling of escalated incidents and service requests requiring specialized attention.
  • Conduct root-cause analyses and proactively implement solutions to prevent future occurrences.


Change Management:
  • Create and manage structured processes for evaluating and executing IT changes globally.
  • Ensure transparent and proactive communication regarding IT changes and their global impacts.


Stakeholder Collaboration:
  • Act as a key liaison with firm stakeholders worldwide to understand service requirements.
  • Build consensus across global teams regarding the establishment of SLAs and service expectations.


Compliance and Security:
  • Ensure adherence to compliance standards, organizational policies, and regulatory requirements across all regions.
  • Implement robust security practices to safeguard IT assets and data globally.


Team Development:
  • Develop and mentor the internal IT service management team as it grows.
  • Identify skills gaps and create training opportunities to support global team advancement

Wymagania

  • Deep knowledge of IT service management frameworks (e.g., ITIL).
  • Proven experience in SLA negotiation, implementation, and global coordination.
  • Excellent leadership, communication, and stakeholder engagement skills, particularly in international environments.
  • Relevant certifications (ITIL, PMP, etc.) preferred.
Educational Level/professional qualifications (ideal requirement)
  • Bachelor's degree in Information Technology, Computer Science, or related discipline.
  • 5+ years of experience in IT service management, including experience in establishing processes from scratch and managing outsourced services.

Oferujemy

  • Private medical care
  • Hybrid work
  • Employee referral program
  • Multisport card
  • Company events and local team building activities
  • Modern office in Warsaw city centre
  • Permanent contract after a trial period

Podobne oferty pracy

  • Wyrażam zgodę na przetwarzanie moich danych osobowych przez Michael Page Finance & Human Resources 40-007 Katowice Uniwersytecka 13, NIP: 5252345586 zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby bieżącej rekrutacji. Zgoda jest dobrowolna i może być w każdym czasie wycofana. Dodatkowo wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby przyszłych rekrutacji przez okres 12 miesięcy. Zgoda jest dobrowolna i może być w każdym czasie wycofana.
Dodana
Wygasa (za 28 dni)

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