Our team consists of people who love to act with passion, work with commitment, think outside the box and look for new challenges. Do you think that you are an ambitious and responsible person? Do you establish contacts quickly? Are you characterized by a positive attitude and openness? We are probably waiting for you!
As a Customer Service Workforce Analyst in the fast-growing Group Customer Service department that serves the German, Austrian, Dutch and Polish markets, you will be responsible for forecasting, creating and adjusting employee schedules to serve limango customers' requests at the highest possible level. You will also be responsible for analyzing operational KPIs and agents performance and implementing improvements in processes, ways of working and tools.
In your role you will report to the Head of Group Customer Service.
Your concrete tasks are: