Michael Page International (Poland) Sp. z o.o.

Regional Customer Service Manager (EMEA)

Michael Page International (Poland) Sp. z o.o. 
wygasa za 29 dni (do )
  • Wrocław, dolnośląskie

Umowa o pracę

Podobne oferty pracy

MichalePage feed import

Zakres obowiązków

  • Lead and manage customer service 1st line support teams to deliver exceptional service levels (70+ FTEs, indirectly through leaders and supervisors).
  • Develop and implement strategies to optimise operational efficiency, customer satisfaction, and regional hub development.
  • Monitor and analyse KPIs to assess team performance, customer success management and secure deliverables.
  • Coordinate with cross-functional internal teams (e.g. Tech, Sales, Admin) to resolve customer issues effectively.
  • Manage resources allocation, operational stability and talent growth.
  • Prepare and present performance reports to senior management.

Wymagania

A successful Regional Customer Service Manager should have:
  • Proven leadership experience in leading large teams within high-paced multi-channel customer service or a related environment.
  • Strong knowledge of customer service processes and performance metrics.
  • Excellent problem-solving and decision-making skills.
  • Proficiency in managing and developing teams, including junior members.
  • Strong communication and interpersonal skills to work collaboratively with cross-functional internal teams.
  • Fluency in English, both written and spoken.
  • Strong team-oriented mindset with a genuine belief in shared responsibility.
  • Willingness to take a hands-on approach and support the team operationally when needed.
  • Openness to stepping in during emergencies or high-workload periods.
  • Amition to lead by example rather than lead by title.


Not mandatory, but nice to have:
  • Background in driving multi-channel call center operations and/or SSC/BPO teams during transition/transformation phase.
  • Running teams working with CRM and ticketing systems (e.g. Salesforce).

Oferujemy

  • Competitive annual salary ranging from 240000 PLN to 315000 PLN + bonus.
  • Extensive additional benefits package.
  • Work in a large organisation with a supportive and professional environment.
  • Convenient location in Wroclaw.


If you are ready to take on this exciting opportunity as a Regional Customer Service Manager in Wroclaw, we encourage you to apply today.

Podobne oferty pracy

  • Wyrażam zgodę na przetwarzanie moich danych osobowych przez Michael Page Finance & Human Resources 40-007 Katowice Uniwersytecka 13, NIP: 5252345586 zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby bieżącej rekrutacji. Zgoda jest dobrowolna i może być w każdym czasie wycofana. Dodatkowo wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby przyszłych rekrutacji przez okres 12 miesięcy. Zgoda jest dobrowolna i może być w każdym czasie wycofana.
Dodana
Wygasa (za 28 dni)

Chcesz dowiedzieć się więcej o firmie?

Zobacz profil pracodawcy

Polecani pracodawcy

AB Job Service Polska
AB Job Service Polsk...
Wrocław
8 ofert pracy

Praca w sąsiednich miejscowościach