Michael Page International (Poland) Sp. z o.o.

Head of the New Shared Service Center

Michael Page International (Poland) Sp. z o.o. 
wygasa za 29 dni (do )
  • Wrocław, dolnośląskie

Umowa o pracę

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Zakres obowiązków

  • Take full ownership of the SSC/GBS setup and ramp-up, including scope, launch plan, milestones, budget and success metrics.
  • Define the target operating model: governance, service catalogue, roles & responsibilities, escalation paths, and decision-making cadence.
  • Build and lead the initial leadership structure and core teams; create a clear hiring plan and ensure strong onboarding and early capability building.
  • Drive end-to-end transitions/knowledge transfer: planning, readiness checks, documentation standards, and "go-live" criteria.
  • Establish service performance management (SLAs/OLAs, KPIs, quality measures), and implement a rhythm for reporting and continuous improvement.
  • Create and embed key controls and compliance practices expected in SSC/GBS environments (process controls, risk management, audit readiness).
  • Partner with global and local stakeholders across functions, ensuring alignment and strong day-to-day cooperation.
  • Build a culture of accountability, improvement and customer orientation - so the center becomes trusted, not just "another inbox."
  • Identify opportunities to standardize, automate and simplify processes as the operation matures (tools, workflows, productivity improvements).
  • Support decisions on future expansion: additional scope, new services, team growth plan, and capability roadmap.


Wymagania

  • Demonstrated experience building an SSC/GBS from zero (greenfield setup) - not only joining an existing, mature center.
  • Strong preference for candidates who have launched the first SSC/GBS in a company, where governance and standards had to be created from scratch.
  • Solid understanding of shared services mechanics: operating models, transitions, service management, stakeholder governance, and performance frameworks.
  • Senior-level leadership maturity: ability to make decisions, set direction, and communicate clearly with executives and international stakeholders.
  • Proven people leadership: hiring strong teams, developing managers, and building structure without overcomplicating things.
  • Strong project/change management capability (complex timelines, multiple stakeholders, dependencies, risk management).
  • Professional English (used confidently in meetings, written communication, documentation and steering discussions).
  • Availability to work in a hybrid model in Wrocław (city-centre office).


Oferujemy

  • Annual bonus
  • Car allowance
  • Hybrid working model, city-centre Wrocław office
  • Private medical care

Podobne oferty pracy

  • Wyrażam zgodę na przetwarzanie moich danych osobowych przez Michael Page Finance & Human Resources 40-007 Katowice Uniwersytecka 13, NIP: 5252345586 zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby bieżącej rekrutacji. Zgoda jest dobrowolna i może być w każdym czasie wycofana. Dodatkowo wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby przyszłych rekrutacji przez okres 12 miesięcy. Zgoda jest dobrowolna i może być w każdym czasie wycofana.
Dodana
Wygasa (za 28 dni)

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