Service Desk Engineer

Vanderlande Industries is a leader in automated parcel & postal handling solutions, with a track record of over 500 satisfied customers. We are also among the leading suppliers of airport baggage handling systems and integrated logistics systems for warehouses and distribution centres.

Service Desk Engineer

If You are ready to take responsibilities:

• Service as the first point of contact for customers seeking technical assistance over the phone and email
• Perform remote troubleshooting through diagnostic techniques and patient questions
• Determine the best solution based on the issued and details provided by customers
• Walk the customer though the problem solving process , Identify customers’ needs, clarify information, research every issue and provide first line solutions and/or alternatives
• Provide accurate information on IT products or services
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Take ownership of faults and managing them in a logical and methodical manner
• Correctly log incidents and faults, categorising and prioritising them in line with team procedures
• Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Identify and escalate repeat issues or service risks into service management teams
• Share knowledge with team colleagues
• Build sustainable relationships and engage customers by taking the extra mile

If You

• Have a proven experience as the help desk activities or other customer support role
• Are customer oriented and cool tempered
• Have good understanding and focus on logic solution
• Have knowledge of automated parcel sort systems and warehouse material handling processes-is a plus
• Are proficient in Ms Excel, Word, Power Point
• Are fluent in English (written, verbal and presentation)
• Value team work to achieve common goals
• Are up for a Challenge and don’t give up in the face of complex problems
• Take Ownership and look to make Every Day Better
• Are customer relations focused
• Have a Positive outlook on life

If You are looking for one of these then this offer is for You!:

• flexible cooperation
• Challenging role, that will help You to develop Your career and satisfy Your ambitions

• B2B cooperation
• flexible work organization

Aplikuj