IT Support Specialist - 1st Line

Role Purpose

Provide first level technical support for users regarding hardware, software, and company systems, focusing on quick issue resolution and maintaining high-quality service across Flex Wind locations globally.

IT Support Specialist - 1st Line

Twój zakres obowiązków

• Your duties and responsibilities include but are not limited to:
• Service Desk Support:
• Handle user IT requests via phone, email, and ticketing system.
• Provide remote support to users across Flex Wind locations globally.
• Troubleshooting & Resolution:
• Diagnose and resolve issues related to hardware, Windows systems, MS Office suite, and mobile devices (iOS/Android).
• Resolve software-related problems.
• Hardware & Devices:
• Support hardware configuration (laptops, printers, network devices).
• Perform scheduled computer replacements according to the lifecycle plan.
• Report hardware for warranty service and liaise with external service providers.
• Escalation:
• Escalate complex issues to second-line support.
• Documentation & Projects:
• Create and update technical documentation and procedures.
• Participate in implementation projects and testing of new solutions.

Nasze wymagania

• 3–5 years IT support experience (corporate preferred).
• Experience working in international teams.
• Secondary or higher technical education (IT/telecommunications).
• Windows 10/11, MS Office 365, basic networking, basic Azure.
• MS 365 Admin Center, Intune, remote support tools.
• Basic understanding of MS 365 licensing.
• Ticketing system experience (HALO ITSM preferred).
• Strong communication, customer focus, able to work under pressure.
• English B1/B2 minimum.

To oferujemy

• Pracę w zespole z realną wiedzą branżową — bez korporacyjnego teatru
• Bezpośredni kontakt z projektami na aktywnych farmach wiatrowych w Europie
• Elastyczność formy zatrudnienia (UoP lub B2B)
• Stabilne wynagrodzenie podstawowe + system premiowy oparty na efektywności (nie na wolumenie rozmów)
• Możliwość specjalizacji w obszarach offshore, blade lub MCE w miarę rozwoju

Flex Wind is a dynamic, international company operating in the renewable energy sector, specializing in wind energy solutions. We support the full lifecycle of wind projects—from installation and commissioning to operations, maintenance, and optimization—helping our clients deliver reliable, sustainable power worldwide.

Driven by a strong operational focus, Flex Wind combines technical expertise with agile project execution to deliver high-quality services across diverse markets. Our teams work closely across regions, contributing to complex projects and ensuring consistent performance and safety standards.

At the heart of Flex Wind is a collaborative culture built on a “Stronger Together” mindset, where teamwork, ownership, and continuous improvement are key. We are committed to developing our people, embracing innovation, and fostering a data-driven, digitally enabled organization that can meet the evolving demands of the renewable energy industry.

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