Customer Service Specialist with German

Customer Service Specialist with German

Your responsibilities

• Customer services according to company standards, rules and culture.
• Regular contact with customers either by email or by phone (frequent telephone contact required).
• Informing clients about technical and commercial product values and new offer.
• Managing the entire order circle from order entry until delivery to customer.
• Fill in and maintain all required documents, following procedures.
• Monitor, control the order status.
• Manage, control and update customer databases in compliance with SOX and FCPA rules.
• Develop and secure new customer relationships.
• Work closely with finance to verify credit position before process a new order.
• Attend to customer questions and concerns immediately and facilitate satisfactory resolution.

Our requirements

• Experience in sales or customer service activities for at least 3 years.
• Sufficient level of technical knowledge.
• Fluency in German.
• Sales & customer service techniques knowledge.
• Negotiation skills.
• Interpersonal ability to represent the company in contacts with customers and build relationships with them.
• Competitive drive and nature as well as a creative thinker who can overcome customer rejection.
• Attention to Detail, Deadline-Oriented
• Computer skills and experience with Microsoft Office applications.
• Communicative English.

What we offer

• The opportunity of professional development.
• Internal and external trainings.
• Package of employee benefits: Multisport, company social benefits fund, PPE, annual bonus.

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