Operations & Delivery Support Analyst / DataOps

Operations & Delivery Support Analyst / DataOps

Your responsibilities

• Research and validate firmographic data from multiple market research sources into one accurate company record
• Organize and manipulate large data sets for data updates and reporting
• Understand and effectively communicate data policies and standards to stakeholders
• Manage case queues to respond to issues within SLAs
• Prioritize and effectively escalate issues timely
• Seek opportunities to improve processes and remove obstacles
• Data Exploration
• Explores data within one to two sources, such as Salesforce, Dun&Bradstreet, HGInsights, etc, to determine facts, trends and relationships between variables
• Ad Hoc Reporting
• Creates basic ad hoc report requests, using insights from data exploration to prepare basic visualizations and PowerPoint reports for clients requesting the data
• Client Management
• Reaches out to client to clarify requests and debriefs with client to explain data insights and confirm report
• Analytics Coaching
• Requests accounts for new joiners and trains them on analytics tools
• Data Audit and Cleansing
• Contributes to periodic audits of data within business systems/platforms
• Performs follow-up checks to ensure data quality and accuracy
• Scheduled Reports
• Downloads required data and creates pre-defined reports as per defined schedule
• Delivers reports to stakeholder group and answers questions pertaining to the report

Our requirements

• Analytically driven and detail-oriented, with working knowledge of Excel and aptitude to learn new software
• Business degree or experience with understanding business drivers
• Excellent written and verbal communication skills
• Knowledge of Firmographics research tools such as D&B, ZoomInfo, LinkedIn is a plus
• Prior experience in SFDC is a plus

What we offer

• Employment in a stable company with an established position in the market.
• Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.
• Challenging job in a dynamic, professional, international and multicultural environment.
• Possibility to participate in company sponsored trainings package.
• Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
• Paid employee referral program.
• Opportunity to work in supportive, inclusive environment with People-Centric Culture.
• Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
• Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.

An exciting opportunity to join the Sales Operations Analyst team, we're looking for someone who has solid experience working with payments and data, showing great attention to detail and excellent communication skills! This position will collaborate directly with regional sales teams, being responsible for analysing sales opportunities across regions, as well as payment data validation.

Aplikuj