Junior Operations Specialist in Customer Support (French Speaker)

Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology.Location: Krakow or Gdansk (hybrid)Please submit your CV in English.

Junior Operations Specialist in Customer Support (French Speaker)

What you'll do:

• Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
• Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
• Work alongside other departments to ensure a seamless customer experience

Ideally, you'll bring with you:

• You are a native speaker (or fluent) of French and communicate fluently in English (both spoken and written)
• You’re eager to learn lots of new things, both about the airline industry and customer service
• You genuinely enjoy helping people and are willing to go the extra mile for them
• You know how to find the right balance between great communication and getting things done
• You’re good at following procedures and have an eye for detail
• You thrive in a fast-paced environment

Perks and benefits:

• Internal training programs and knowledge-sharing events
• Personalized progression plan
• Mindfulness platform
• Language classes
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy
• Health benefits
• MacBook Air
• Unlimited, free use of AirHelp's services
• Work from anywhere for 2 weeks a year
• Team days
• Events and parties

• What impact do you want to make?
• At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve if their flights don’t go according to plan. We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot

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