Operation Center Specialist

Operation Center Specialist

Your responsibilities

System Monitoring

•24x7x365 monitoring of Data Center security and infrastructure alarms

Documentation & Processing

•Ensures timely and accurate input of access information into access control system

•Processes inbound access requests from customers, carriers, and our sites

•Dispatches service requests, trouble and alarm tickets

Technical Expertise

•Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure

•Has working knowledge of security best practices

Systems Support & Maintenance

•Processes inbound alerts from essential systems and network elements

•Provides timely response to all access and CCTV related alarms

•Processes site maintenance and outage notifications

Problem Solving

•Ability to identify and resolve, or report, a detected problem

•Escalates trouble cases and emergencies as needed to lead and/or management personnel

Project Management

•Follows instructions on departmental projects

Quality Assurance

•Assists with basic QA and escalates trouble cases to lead and/or management as needed

Our requirements

• Proven years of experience

What we offer

• Employment in a stable company with an established position on the market
• Possibility to work within fast growing world’s 500 Fortune digital infrastructure company
• Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention
• Opportunity to work in supportive, inclusive environment with People-Centric Culture
• Benefits such as premium private medical care, group insurance, employee stock program, Multisport card, lunch passes, and more

We're looking for a specialist who monitors data center security, maintains the systems and solves system issues.

Aplikuj