Zakres obowiązków
- Participates in ongoing training sessions on company protocols for payroll management and client services for the first 3-6 months of initial start date.
- Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo's processes and protocols.
- Works effectively within the team to ensure all department deadlines and payroll deadlines are met.
- Responsible for generating reports to analyze, audit, reconcile and verify country specific payroll data.
- Strong communication and cross-cultural skills to collaborate with international team members.
- Responsible for the accuracy and timeliness of each Client's payroll.
- Complete and deliver monthly checklist metrics:
o Ensure timely completion
o Ensure step by step processes are followed
o Ensure payrolls are paid on time
o Ensure invoices are billed accurately
- Manage controls (client and internal changes):
o Ensure that all documentation is up to date
o Ensure all deliverables are completed timely and accurately
- Provide clients with:
o Strong critical problem-solving results
o Strong, long-term relationships
- Ensure each client payroll calendar is managed timely and effectively with both the client and partners.
- Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.
- Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.
- Is responsible for reviewing and communicating payroll changes between the Client and local Payroll vendors.
- Is responsible for auditing the local vendor's payroll calculations.
- ICAM will be responsible for managing all aspects and steps of the funding process.
- Maintains open items logs and tracks improvements to ensure all open items are closed.
- Maintains country specific system access to the respective in-country platforms to look up and verify client queries in real-time.
- Holds key country specific knowledge based on compliance regulations for processing payroll.
Wymagania
- Passion: Client Service Management
- Education: Bachelor's degree
- Experience: Minimum of 3 years of related in country payroll experience in a payroll service environment
- Local payroll platform knowledge and expertise
- In-depth knowledge of in country payroll regulations.
Skills and Abilities:
- Local language expertise in their respective country
- Excellent written and verbal communication skills in both local language and English
- Ability to maintain priorities in a constantly changing environment
- Strong organization skills
- Analytical skills
- Expertise using MS Office applications
