Player Services Agent

We're looking for gamers who enjoy helping fellow gamers. You'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.

Team goals:

Foster positive experiences through empathy, patience, and a solution-oriented approach Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.

Player Services Agent

Your responsibilities

• resolve problems with our games, reported through the player support channels
• provide high-quality support for players, responding to their messages through the social network, e-mails and reviews
• gather player feedback and cooperate with the developers to implement improvements based on said feedback
• strive to turn each query into a positive experience, to increase our players' satisfaction & engagement
• identify and escalate issues according to defined processes
• learn from others and develop yourself

Our requirements

• well-developed ability to communicate
• computer handling proficiency and general knowledge of teleinformatic systems’ usage
• excellent English language proficiency, both written and spoken
• empathy and the ability to self-identify with the players’ problems
• creative thinking and problem solving
• dedication to bringing the players the best support possible
• passion for video games and knowledge of the mobile and social casino game market
• experience in working at a similar position or at customer service
• practical experience with Helpshift customer support tool

Aplikuj