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Data wygaśnięcia 09.04.2024

Customer Support Representative with German

Movate Spółka z o.o.
  • Wrocław, dolnośląskie

Informatyk

Umowa o pracę

Movate is a part of global information and communication technology company. We strongly believe our People are the reason for our success. Discover the idea of 'SMALLPORATION' and become a member of our Team!

“We don’t provide jobs, we provide careers.”

Currently we are looking for: Customer Support Specialist with German

Responsibilities:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form.
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team

Our requirements:
- Full working proficiency in English and German language,
- Experience providing direct support to external customers by phone/email/chat,
- Problem-solving skills and ability to navigate challenging situations in a professional manner,
- Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally,
- Experience in Enterprise support


What you get?
- full-time employment and competitive salary
- international environment


Additional Benefits:
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- no dress code
- parking and bicycle space for employees
- charity initiatives
- extra leave
- Christmas Bonus
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