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Pracodawca zakończył zbieranie zgłoszeń na tę ofertę.
Data wygaśnięcia oferty: 01.12.2024
TTEC Europe

Travel Customer Service in support of Booking.com (Polish and English)

  • Kraków, małopolskie

Contract of employment

Full-time

Junior specialist

Hybrid work

Remote work

Remote recruitment

Immediate employment

No experience

Запрошуємо працівників з України

Travel Customer Service in support of Booking.com (Polish and English)

About TTEC


Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Polish-English Travel Customer Service in support of Booking.com working on site in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available.


What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Your responsibilities

During a Typical Day, You’ll

  • Answer incoming communications from customers 
  • Conduct research to provide answers for customers to resolve their issues
  • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
  • Ensure a high level of partner service and a positive partner experience

Our requirements

What You Bring to the Role

  • Fluent in Polish and English
  • High school diploma or equivalent
  • 6 months or more of customer services experience
  • Recognize, apply and explain your product or service knowledge 
  • Computer savvy
  • Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently

We offer

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • 20 days annual leave per year 
  • Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland
  • Relocation assistance available
  • And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
  • The administrator of personal data is TTEC Europe BV limited liability company Branch in Poland 31-355 Kraków O3 Business Campus Opolska 110 - Building C, NIP: 1070029682. My personal data is processed for recruitment by the Administrator. I know that I have the following rights: the right to request access to my data, the right to rectify it, the right to delete data, the right to limit processing, the right to object and the right to transfer data. More information on the processing of personal data can be found in the Administrator's Privacy Policy.
  • Wyrażam zgodę na przetwarzanie moich danych osobowych przez:TTEC Europe B.V. spółka z ograniczoną odpowiedzialnością Oddział w Polsce , O3 Business Campus , Opolska 110 – Budynek C , 31-355 Kraków, NIP: 1070029699zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby bieżącej rekrutacji. Zgoda jest dobrowolna i może być w każdym czasie wycofana.Dodatkowo wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w załączonych dokumentach aplikacyjnych (w tym wizerunku), na potrzeby przyszłych rekrutacji przez okres 12 miesięcy. Zgoda jest dobrowolna i może być w każdym czasie wycofana.

Visa

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę.
Data wygaśnięcia oferty: 01.12.2024

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