IT Service Delivery Specialist/Desktop Support

Ogłoszenie straciło swoją ważność dnia: 2021-09-18

Ogłoszenie na stanowisko IT Service Delivery Specialist/Desktop Support - CMC POLAND SP. Z O.O.

Commercial Metals Company (CMC) to globalna firma działająca w branży hutniczej posiadająca swoje oddziały w 8 krajach w USA, Europie i Azji.  CMC Poland Sp. z o.o. jest spółką z grupy CMC w Polsce z główną siedzibą w Zawierciu, gdzie zlokalizowana jest huta stali oraz z kilkunastoma lokalizacjami na terenie całego kraju (Zbrojarnie oraz Zakłady Złomowe).

Location: Zawiercie/Katowice

Position:IT Service Delivery Specialist/Desktop Support

You will be responsible for

Central purpose of the job:

  • Provide front line IT support to client (Desktop Support, End-User Computing, Workplace Services)
  • Install, maintain and configure PCs, printers, associated peripherals and software
  • Troubleshoot and provide end–user, HW and SW support, routine maintenance, infrastructure support
  • Ensure that calls and tickets for support are dealt promptly and appropriately
  • Liaise with internal customers and vendors as required


Primary Responsibilities :

  • Install, maintain, and troubleshoot all computer hardware and software
  • Provide end–user, desktop and infrastructure support
  • Resolve routine and non-routine problems through self-troubleshooting or available knowledge base articles, recommend and implement best practice solutions
  • Rebuild, image and configure PC’s (hardware and software)
  • Remain active and aware as the second level of IT end user support
  • Maintain Desktop Support procedures, Printers Standards, Configuration Compliance, Patch management, PC Refresh roadmap planning.
  • Transfer PC’s and desktops within the sites and across EMEA locations
  • Work in partnership with various IT Support Groups worldwide to understand business requirements, and rationalize solutions.
  • Assists in the design and development of procedures according to IT standards, functional specifications and design requirements.
  • Compose and maintain technical specifications and documentation to describe program development, coding practices, testing methodologies, revision control, installation and operation of developed solution
  • Always be ready to be dispatched on troubleshooting calls to sites on various high level and priority issues
  • Be courteous and responsive to the needs of sites, no matter the request or time of day
  • Manages relationships with key vendors (in conjunction with the IT Manager)


  • At least 3 - 5 years of Service Delivery / Desktop Support / Worklpace services experience
  • Must be Technology savvy IT professional with skills / experience that covers the following:
    • Knowledge of client operating systems Windows 7 / Windows 10
    • Knowledge of Remote tools – Bomgar, Dameware, SCCM Remote, Remote Desktop Connection
    • Knowledge of various MS Office Suite
    • Knowledge of Android and iOS based mobile devices
    • Knowledge of MECM (SCCM) 1910 or higher, Intune; Microsoft Azure; on prem Skype for Business environment and Poly devices will be a plus
    • Knowledge of Windows Server Family – 2012 and higher will be a plus
    • Knowledge of Server Roles as DNS, DHCP, Active Directory will be a plus
  • Excellent English written and verbal communication skills; ability to communicate up, down, and across the business
  • Bachelor’s degree in Computer Science, Information Technology, or relevant field of study is highly desirable
  • Experience working as part of an international IT group will be a plus
  • Solid background working with customers and related business processes
  • Demonstrated ability to effectively collaborate with a variety of levels across the organization
  • Interact and negotiate with vendors, outsourcers, and contractors to secure products and services.
  • Able to prioritize, plan, and organize work and deliverables individually and within a team
  • Able to travel up to 10% of the time
  • Able to work 4 days a week at Zawiercie location and preferably 1 day a week remotely (Katowice location or Home Office).
  • Must be Customer focused

We offer

  • Stable job based on permanent job contract
  • Competitive compensation and motivation system
  • Working hours: 8.00 a.m. – 4 p.m.
  • Great benefit package (health insurance, medical care, sport cards/entertainment bonus)
  • Company Social Benefit Fund
  • Opportunity for professional growth - challenging and rewarding work with dynamic, international team – trainings in international professional surrounding
  • Friendly work environment and healthy oriented culture
Administrator IT
Miejsce pracy:
Forma zatrudnienia:
umowa o pracę
Wymiar pracy:
pełny etat
Oferta dodana w dniu:
Oferta wygasła w dniu:

Adres firmy

Piłsudskiego 82, 42-400 Zawiercie
Tak, chcę otrzymywać oferty pracy na e-maila!

(klauzula informacyjna)

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