Twoje wsparcie w rekrutacji
Znajdź wymarzoną
ofertę pracy i APLIKUJ
OGŁOSZEŃ: 931        SUBSKRYBUJE: 6959

Front Line Team Lead

Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce.  Founded in 1920, Pitney Bowes operates around the world, serving more than 1.5 million clients.

Zakres obowiązków:

In this role, you will join our Digital Commerce Solutions Worldwide Software Support team in Bielsko Biala, Poland and report to the Global Director of Front Line Support.

 

You will be responsible for the following:

  • Put clients first while ensuring your team delivers a world-class level of support
  • Act as a mentor, knowledge resource, and point of escalation for your team
  • Examine Front Line Support processes and look for new ways to solve old problems
  • Handle cases from our clients and ensure accurate data capture
  • Assist the Global Director in day-to-day Front Line Support operations – including shift scheduling, employee management, and process adherence
  • Maintain and publish Front Line Support metrics at regular intervals
  • Ability to work in a rotation of shifts which cover 6am to 7pm
  • Be highly accountable and responsive. Help lead a team by example in these areas
  • Build strong relationships with key members of the Worldwide Software Support team

Wymagania:

Required qualifications:

  • Excellent attention to detail
  • High proficiency with general computing and internet based technologies
  • Strong interpersonal and communication skills
  • Experience working in a customer service role
  • Proven examples demonstrating your natural leadership skills and abilities
  • Demonstrated track record of delivering on promises and an ability to execute in the face of adversity
  • 24×7 on-call coverage availability

Preferred qualifications:

  • Experience in a supervisory or team lead position
  • Understanding of Knowledge Management practices such as Knowledge Centered Support.
  • Familiarity with Pitney Bowes Software products or equivalent software
  • Experience working in large teams
  • Working knowledge of Salesforce.com or equivalent CRM System

Firma oferuje:

We offer: 

  • Permanent employment contract
  • Great atmosphere of work
  • Opportunities to grow and develop your career: personal development plan, access to e-learning platforms (Udemy, Lynda.com)
  • Flexible work schedule
  • Remote work opportunities
  • English language training course with native speakers
  • Employee Referral Program (up to $1500)
  • Life insurance
  • Health promotion: private medical care, Multisport card, fresh fruits, table tennis room, play room, shower, bike parking
  • Integration events: Kid’s Day, Summer Barbecue, Christmas Dinner
  • Free parking, free beverages (delicious coffee)

Jak aplikować - informacje:

How to apply? Please use this link: https://careers.pitneybowes.com/job/8510369/front-line-team-lead-poland-bielsko-biala-pl/


Kontakt:

Pitney Bowes Polska Sp. z o.o.

ul. Sukiennicza 2

43-300 Bielsko-Biała

www.pitneybowes.com

Chcesz otrzymywać podobne oferty pracy na e-mail? Tak, chcę!
Klauzula informacyjna ›

LISTA PODOBNYCH OFERT PRACY

Adecco Poland Sp. z o.o.
Bielsko-Biała
2018-08-17
Adecco Poland Sp. z o.o.
Zawód: inny Rodzaj: umowa o pracę
Bielsko-Biała
2018-08-17
Adecco Poland Sp. z o.o.
Bielsko-Biała
2018-08-17
Shiloh Industries Sp. z o.o.
Zawód: inny Rodzaj: praca stała
Bielsko-Biała
2018-08-17
Bispol
Zawód: inny Rodzaj: praca stała
Bielsko-Biała
2018-08-16
Chcesz otrzymywać podobne oferty pracy na e-mail? Tak, chcę!
Tak, chcę otrzymywać oferty pracy na e-maila:
Klauzula informacyjna ›
PROSEAT Sp. z o.o.

POLECANA
Bielsko-Biała
2018-08-13 POLECANA
Adecco Poland Sp. z o.o.
Zawód: inny Rodzaj: umowa o pracę
Bielsko-Biała
2018-08-11
MERVEX
Zawód: inny Rodzaj: praca stała
Bielsko-Biała
2018-08-10
Adecco Poland Sp. z o.o.
Zawód: inny Rodzaj: umowa o pracę
Bielsko-Biała
2018-08-08
Adecco Poland Sp. z o.o.
Zawód: inny Rodzaj: umowa o pracę
Ustroń
2018-08-07
Shiloh Industries Sp. z o.o.

POLECANA
Bielsko-Biała
2018-08-07 POLECANA
Manpower Group Sp z o.o.
Zawód: inny Rodzaj: umowa o pracę
3500-4250 zł
brutto/m-c
?
Kaniów
2018-08-06
3500-4250 zł
brutto/m-c
?
Newsletter - praca na e-mail
Klauzula informacyjna ›
ZMIEŃ USTAWIENIA / WYPISZ SIĘ